Frequently asked questions - Sky Communal TV

Dedicated to helping you

You'll find the answers to some of the questions you might have about our Communal TV Solutions here. But if you have a question that isn't covered, or you'd just like a bit more info about something, give our dedicated team a call on 08442 410 388. They'll be happy to help.

General FAQ

Does Sky subsidise Shared Dish?–

Sky subsidises most Shared Dish installations, usually by offering a contribution to the cost of materials. The level of subsidy varies depending on the type and location of the block. At some blocks we require a minimum number of residents to commit to becoming Sky subscribers before we offer a subsidy. The number required varies depending on the type and location of the block. Please call our dedicated team on 08442 410 388 for more information about Shared Dish subsidies.

What other costs are there? –

You'll need a qualified electrician to earth the system, to ensure it complies with safety regulations (this should only cost around £150). There will also be additional costs if you need a bespoke solution for your blocks.

What do I have to do to get a Shared Dish? –

Ask you managing agent to call us on 08442 410 388 to register your block, then we'll take it from there.

What does the Shared Dish solution look like? –

There is a choice of cable colours for the outside of your block - black, brown and white. The survey will suggest the route and colour of the cable runs. Where possible we'll ensure that all cables are discreetly located - e.g. by hiding them behind drainpipes and grouping them together. The dish is just 78cm in diameter and can be located discreetly alongside its own cabinet.

What if my buildings already have minidishes on the wall?–

Our third-party installer will liaise with the managing agent and residents about removing unwanted minidishes.

Who owns the Shared Dish and what happens if there's a problem with it?–

The dish is the responsibility of the managing agent. All equipment supplied by Sky comes with a one-year warranty. In the unlikely event of a problem, simply contact your specialist installer who will work to resolve it.

Who pays if we want a bespoke Communal TV Solution?–

Any costs for bespoke requirements would be paid for by the managing agent or social landlord and, depending on the lease, may come out of the service charge. However, in most cases a Shared Dish is the best option for Sky TV in flats, and the only cost incurred is for the earth safety requirements.

What does a Communal Solution based on IRS look like?–

It typically comprises a satellite dish of about 78cm across and two aerials on the roof (one for TV and one for radio), and an indoor cabinet for switches and cabling.

How much does it cost to install?–

That depends whether you are upgrading or having a new system, whether you have existing cable ducts, and whether you want the cabling to be inside. Having a survey done will determine the price.

Are leasing and maintenance options available for IRS?–

Yes, in many cases. Please check with your Sky agent for details and eligibility.

What do I have to do to get a Communal Solution?–

Simply call us on 08442 410 388.

Do you offer bespoke solutions?–

Yes, all IRS-based solutions are bespoke.

Is there a maximum number of flats for a Communal Solution?–

No. An IRS can be designed for any number of flats.

Is there a maximum number of storeys?–

No, but we may need to use special access equipment for some blocks. A survey will determine this.

Skys Communal TV